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Site Survey

Please take a few minutes to fill out our survey. You can also fill out a form where you can leave quick feedback. We're trying to improve the internet services of Federal Student Aid for Financial Partners and we need your help! Please answer the questions below. Your answers will be anonymous and will help guide future development of FSA's web portal and other Internet services.
If you do not wish to take the site survey, please provide us with simple feedback.
1) When you use the FSA Financial Partners Portal are you doing so as a:
 
2) How do you typically access the internet?
 
3) How often do you visit the Financial Partners portal?


4) We want all FSA Financial Partners services to meet your needs. In general, how satisfied are you with the information content? (Please select only one for each row)
    Very Satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Do not use / Not Applicable
(a) Relevance to your needs  
(b) Completeness / comprehensiveness  
(c) Overall usefulness  


5) In general, how satisfied are you with the way the information is presented? (Please select only one for each row)
    Very Satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Do not use / Not Applicable
(a) Clarity of the writing (readability, ease of interpretation)  
(b) Layout of the material  
(c) Amount of graphics (too few, too many)  
(d) Clarity of the graphics  


6) In general, how satisfied are you with the way the information is organized? (Please select only one for each row)
    Very Satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Do not use / Not Applicable
(a) Ease of finding information  
(b) Menus and categories (clarity, ease of use)  
(c) Links (relevance, usefulness)  
(d) Search tools  

7) Please provide any additional comments about any FSA Financial Partners Internet services you would like that FSA does not now offer, including any helpful features of other agencies' or organizations' services that you consider to be worth adopting.

 


Last updated/reviewed Aug 14, 2011

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